SEBI Registered Research Analyst · INH000026691

Investor Charter

In respect of Research Analyst services provided by Nayan Pokharkar Private Limited.

Vision and mission statements for investors

Vision: Invest with knowledge & safety.
Mission: Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports, and enjoy financial wellness.

Details of business transacted by the Research Analyst with respect to investors

To publish research report based on the research activities of the RA
To provide an independent unbiased view on securities.
To offer unbiased recommendation, disclosing the financial interests in recommended securities.
To provide research recommendation, based on analysis of publicly available information and known observations.
To conduct audit annually
To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
To maintain records of interactions with all clients, including prospective clients prior to onboarding, where any conversation related to research services has taken place.

Details of services provided to investors

No indicative timelines apply to the categories below unless stated otherwise.

Onboarding of clients

Sharing of terms and conditions of research services.
Completing KYC of fee-paying clients.

Disclosure to clients

To disclose, information that is material for the client to make an informed decision, including details of its business activity, disciplinary history, the terms and conditions of research services, details of associates, risks and conflicts of interest, if any
To disclose the extent of use of Artificial Intelligence tools in providing research services.
To disclose, while distributing a third-party research report, any material conflict of interest of such third-party research provider, or provide web address that directs a recipient to the relevant disclosures
To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst.
To distribute research reports and recommendations to clients without discrimination.
To maintain confidentiality w.r.t publication of the research report until made available in the public domain.
To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information.
To disclose the timelines for the services provided to clients and ensure adherence to those timelines.
To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products or services.
To treat all clients with honesty and integrity.
To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.

Details of the grievance redressal mechanism and how to access it

An investor can lodge a complaint or grievance against the Research Analyst in any of the following ways.

Filing a complaint with the Research Analyst

An investor may approach the concerned Research Analyst directly, who shall strive to redress the grievance immediately, but not later than 21 days from the receipt of the grievance.

Filing a complaint on SCORES or with RAASB

Complaints can be filed on the SCORES 2.0, a web-based centralised system for facilitating effective, time-bound grievance redressal.
Two level review for complaint/grievance against Research Analyst: First review done by designated body (RAASB) Second review done by SEBI
Complaints can also be sent by email to the designated email address of RAASB.

If an investor is not satisfied with the resolution provided, they may file the complaint or grievance on the SMART ODR platform for resolution through online conciliation or arbitration. A link to the SEBI SMART ODR portal, alongside our other official registration links, is available on our home page.

Physical complaints

With regard to physical complaints, investors may write to:

Office of Investor Assistance and Education
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, ‘G’ Block
Bandra-Kurla Complex, Bandra (East), Mumbai – 400 051

Rights of investors

Right to digital accessibility.
Right to privacy and confidentiality.
Right to transparent practices.
Right to fair and equitable treatment.
Right to adequate information.
Right to initial and continuing disclosure — the right to receive information about all statutory and regulatory disclosures.
Right to fair and true advertisement.
Right to awareness about service parameters and turnaround times.
Right to be informed of the timelines for each service.
Right to be heard and to satisfactory grievance redressal.
Right to timely redressal.
Right to exit from a financial product or service in accordance with the terms and conditions agreed with the Research Analyst.
Right to receive clear guidance and caution notice when dealing in complex and high-risk financial products and services.
Additional rights for vulnerable consumers — the right to access services in a suitable manner, even if differently abled.
Right to provide feedback on the financial products and services used.
Right against coercive, unfair, and one-sided clauses in financial agreements.

Expectations from investors

Responsibilities of investors when dealing with a Research Analyst.

Do's

Always deal with SEBI registered Research Analyst.
Ensure that the Research Analyst has a valid registration certificate.
Check the SEBI registration number by referring to the list of all SEBI-registered Research Analysts, available via the SEBI website’s registered Research Analyst directory, or the alternate SEBI registered Research Analyst list.
Always pay attention towards disclosures made in the research reports before investing.
Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through Centralized Fee Collection Mechanism (CeFCoM) of RAASB if research analyst has opted for the mechanism. (Applicable for fee paying clients only)
Before buying/ selling securities or applying in public offer, check the research recommendation provided by your Research Analyst.
Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendation.
Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high risk financial products and services.
Always be aware that you have the right to stop availing the service of a Research Analyst as per the terms of service agreed between you and your Research Analyst.
Always be aware that you have the right to provide feedback to your Research Analyst in respect of the services received.
Always be aware that you will not be bound by any clause, prescribed by the research analyst, which is contravening any regulatory provisions.
Inform SEBI about Research Analyst offering assured or guaranteed returns.

Don'ts

Do not provide funds for investment to the Research Analyst.
Don't fall prey to luring advertisements or market rumours.
Do not get attracted to limited-period discounts or other incentives, gifts, etc., offered by the Research Analyst.
Do not share login credentials and passwords of your trading, demat or bank accounts with the Research Analyst.

Important guidance on cyber fraud reporting

Report cyber crime through the National Cyber Crime Reporting Portal.
Report online financial fraud through the National Cybercrime Helpline at 1930.
Register a financial fraud complaint through the portal’s financial fraud complaint registration form.
Find contact details for state and city-level support through the Cyber Crime Helpline contact directory.
Learn more about staying safe online through the portal’s cyber crime awareness video gallery.

This Investor Charter is published in accordance with SEBI requirements for Research Analysts. For our specific grievance escalation process and complaint data, see Grievance Redressal and Complaint Data.